Frequently Asked Questions

  1. Can I register classes for my friend and/or non-immediate family members?
  2. What documentation can be used as proof of residency?
  3. What happens when the class I am registering for is full?
  4. When is the last day I can register my child for a class?
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  1. May I reserve a facility through the phone?
  2. What documentation can be used as proof of residency?
  3. Can I drop off and/or store items prior to my reservation time?
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  1. May I reserve a park over the phone?
  2. What does a park reservation guarantee me?
  3. Can I serve alcohol when reserving a park?
  4. Can I have a bounce house at my event?
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  1. Can I cancel a class and receive a refund or transfer into a different class?
  2. When do I receive the refunded check?
  3. Can you credit back my credit card that was used at time of registration?
  4. Is the processing fee refundable?
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  1. What are the instructor ratios for the swim lessons?
  2. What skills will my child learn from Tiny Tots and/or Learn-To-Swim?
  3. What are the Advance Level Swim 4, 5, and 6?
  4. What is the water temperature of the City's pools?
  5. Are diapers or pull-ups allowed?
  6. Is my child allowed to wear flotation devices?
  7. Why has my child been in the same level multiple times?
  8. How can I prevent my child from vomiting in the pool?
  9. What happens if my swim lesson is canceled due to a vomit or fecal incident?
  10. How early should I put sunscreen on my child? What are the outside showers for?
  11. Why are bystanders not allowed to stand on the pool deck?
  12. Why does my child have a different instructor today?
  13. Where is the designated sitting area for parents/guardians/bystanders while waiting for a swim lesson?
  14. Can I take photos of my child during swim lessons?
  15. How long are the swim sessions and classes?
  16. What is the Parent and Me Lesson?
  17. Can my child wear a swim cap and goggles?
  18. What is the proper swim attire?
  19. Are daily check-ins are mandatory?
  20. Will I, as a parent, be allowed in the Youth Locker Rooms?
  21. When will I be able to use the Family Changing Room?
  22. Can parents enter the training pool?
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  1. How can I volunteer with the City of Milpitas?
  2. Can I use my Sports Center membership at the Senior Center and vice versa?
  3. Do you charge a fee to attend the Summer Concert Series or Movie Night Out?
  4. How can I become an instructor?
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