Frequently Asked Questions

In order to receive a refund check, you must submit the Transfer/Refund Request Form to the office 10 calendar days prior to the first Class/Camps. "Class" shall mean all of the meetings for each separate activity per session. A $10 service charge is withheld from each Class/Camps you are requesting a refund for. Material fees are non-refundable if you cancel/transfer out of the class. All transaction fees are non-refundable. Should a Class not meet its minimum number of students within 3 days of starting, it will be canceled, and a full refund is issued.

Please Note: If your class payment was made with a credit card, refunds cannot be credited back to the credit card. Transferring from one Class to another Class is permitted with a $10 processing fee, as long as the office is notified with a Transfer/Refund Request Form 7 calendar days prior to a Class starting.

You will receive your refund check in the mail in 30 days.

No, refunds are only issued in mailed checks and credit to your City Recreation account.

No, processing fees are non-refundable.

If you were listed in the Unclaimed Credit List that was published in the Milpitas Post, and would like to claim that credit, please complete and submit this form online: Recreation and Community Services Unclaimed Credit Form (milpitas.gov). All information must be filled out completely and proof of residency must accompany all requests. If any information is not included your request will be denied and you will have to re-file your claim. If your credit remains unclaimed after June 13, 2024, the monies become the property of the City of Milpitas.