Frequently Asked Questions

Instructor-to-student ratios are:

• Tiny Tots Group Lesson - 1:4
• Beginners/Advanced Group Lesson -  1:8
• Private -  1:1

Upon successful completion of all levels of the Tiny Tot Swim program, your child will be able to get more comfortable in the water. In addition, they will be able to blow bubbles, float with the support of their swim instructor, and perform "big arms" and "big kicks" on the wall.

Upon successful completion of all levels of the Learn to Swim program, your child's newly improved knowledge of swimming will help increase their awareness of water safety. The Learn-To-Swim program will emphasize all three beginner's stroke techniques, breath control, and basic water skills.

Students who have successfully passed Level 3 of the Learn-To-Swim program, or can demonstrate all of the Level 3 completion requirements may participate in Advance Level Swim 4, which is strongly based on Level 3 and offers teachings on breaststroke, sidestroke, and elementary backstroke.

Students who have successfully passed Level 4 of the Learn-To-Swim program, or can demonstrate all of the Level 4 completion requirements may participate in Advance Level Swim 5/6, which will primarily focus on stroke refinement, stamina, flip turns, and diving progression.

The yard pool’s water temperature ranges from 86 to 88 degrees Fahrenheit. The meter pool ranges from 76 to 78 degrees Fahrenheit. The variance is based on weather temperatures, sunlight, and how long the pool has been uncovered.

Diapers or pull-ups are not allowed in the pools. Children’s specialized swimming pull-ups are required.

No, the policy strictly clarifies that water wings, life jackets, and other flotation devices are not allowed to be worn in the water for safety purposes.

Many factors come into play when it comes to the speed of progression of a swimmer’s skillset. Students who take seasonal swim lessons usually need a refresher to remember the skills that they have forgotten through the off-season. It’s also common to see a child at the same level for multiple sessions since there are a lot of skills to learn and students develop their skillset at different speeds.

We strongly recommend that parents feed their children at least one hour before their lesson. When a vomit or fecal accident occurs there is a brief mandatory closure that we wish to prevent. If students vomit twice during a session, they will be excused.

If a student throws up before the 15 minute mark, we will make sure to refund the lesson. However, if a student vomits after the 15 minute mark, we will issue a 50% reimbursement for the single lesson.

We strongly recommend that students apply sunscreen at least 30 minutes before the lesson. You must allow adequate time for the sunscreen to dry. We require that students rinse off at the outside showers before they hop into the pool. Students lathered in sunscreen on the pool deck just before the start of class will not be allowed to enter the pool as this will cloud the pool water.

It is a safety issue for patrons to stand on the pool deck during swim lessons. In case of an emergency, we need the pool deck to be clear to activate the Emergency Activation Plan. If you have a question please ask the Aquatic management or speak briefly to your child's instructor before or after class, never during.

It is possible your child's instructor was out sick or has a prearranged commitment. We do our best to ensure that there are minimal absences but we cannot foresee when an instructor is not able to come to teach due to sudden illness.

Parents or guardians must be present sitting in the picnic area or shaded bleachers. Parents are not allowed to drop their children off and leave because they must be present in case of any emergency. Remember that parents cannot stand on the pool edge and watch or photograph their child.

You cannot take a photo of any child that is not your own. You can however ask your instructor if they would like to take a photo with your child on the last day of class. No videotaping of lessons is allowed.

The swim sessions are two weeks long, Monday through Thursday. Classes are 30 minutes long.

Except for the second session (7 classes due to the 4th of July holiday), all other sessions are 8 classes.

Parent and Me is no longer drop-in-based and will be led by an instructor who will teach proper holds and begin immersing your child in the lesson to get them comfortable as they progress into tiny tots.

Yes, we recommend your child to wear a swim cap and goggles to protect their hair and eyes.

It’s best if female students wear one-piece swimsuits or two-piece swimsuits. Male students may wear jammers or swim trunks

 If needed, swimmers may wear a white t-shirt or a rash guard.

Daily check-ins for attendance are mandatory in case of an emergency evacuation. Parents and/or guardians must check-in their child at the check-in desk on the pool deck, not the Milpitas Sports Center front desk.

Yes, parents will be allowed to be in the Youth Locker Rooms with their children before, during, and after lessons. We prohibit adults from being in the Youth Locker Rooms without their children.

Parents are free to use the Family Changing Room during recreational swim events and lessons. However, there is only one Family Changing Room.

We prohibit parents from entering the training pool. However, they may dangle their feet on the side of the pool.

While we do understand the urgency to be near your child at all times, having parents in the puddle pool will block the assigned lifeguard from safely guarding every child in the pool and may result in an easily-prevented emergency.