The Information Technology Helpdesk division plays a crucial role in providing technical support and assistance to users. As the first point of contact for any IT-related issues or inquiries, the Helpdesk team is responsible for troubleshooting, resolving, and escalating problems.

In addition to immediate assistance via telephone and email, technicians frequently visit various facilities where City employees perform a large variety of work using over 400 computers and telephones.

Please note that the Helpdesk primarily assists City employees with their daily technology needs and that there is limited availability to respond to telephone or email inquiries by individual members of the public.

Business Hours

Monday through Friday
8 am to 5 pm

Staff is available to answer calls and to respond to email inquiries from residents and employees.

After Hours

24/7 Support for Critical Services

An on-call support function ensures continuous operation of public safety systems.

Please contact the Director of Information Technology to have additional functions considered for 24/7 support eligibility.