Schedule Inspection by Phone

Overview

In an effort to further improve customer service and provide options to request inspections and information for your permit, we provide IVR as an alternative to online requests. IVR will allow customers to schedule and cancel inspections and access inspection results by dialing 408-586-2797. This service is available 24 hours a day.

Before Calling IVR You Will Need

1. Touch Tone phone
2. Permit Number (PDF) (click here to see the location of permit number on your permit card)
3. Four Digit Inspection Code. (if you want to schedule, reschedule or cancel an Inspection)
   • You can find four digit inspection codes on your permit card. View the location of Four Digit Inspection Codes (PDF) on your permit card or
   • You can download the complete list of inspection codes (PDF)

Additional Information Regarding Inspections

Canceling an Inspection

• If the work will not be ready for inspection or if you need to cancel an inspection for any reason, call the Inspection Request Line before 6:30 am on the day of the inspection.

Inspection Results

• Please follow the automated IVR instructions given to obtain inspection results only.
  Note: This step does not provide an inspection discrepancy list. For a discrepancy list please use the online permit search, to inspection tab, to more information link.