Frequently Asked Questions

An email address is an electronic address where you can receive messages. An email address takes the form of name@provider, such as jsmith@example.com, which is read as jsmith at example dot com. There are many free and accessible email providers that you can use for this purpose. The email address is completely independent of GovernmentJobs.com. You should send any email related questions to your email provider's technical support group.

To create an applicant account, go to Government Jobs and click on the Sign In tab, and then Don't have an account? Create one.

Complete the required fields and click Create.

For help with setting a password, see password requirements.

If you receive this message, it means that there is an account associated with your email address. You may have previously applied with an organization that is a NEOGOV customer. You can retrieve your credentials by following the username and password steps.

There is no way to merge accounts. You should choose the account with the most up-to-date information, and only use that account.

Yes, you can delete your account by accessing the Account Settings page from under the user settings dropdown.

No, you do not need more than one account to apply for jobs with different agencies. If the organization is a NEOGOV customer, you can apply with your existing GovernmentJobs.com account.

Every GovernmentJobs.com account must contain a unique email address. If you share an email address with another person, and it is already in use on another account, you cannot use that email address on your account. You can request a new email address from a service provider (for example, Hotmail, Yahoo, Google), or use a work email address on your GovernmentJobs.com account.

You may not share an account with another user. To apply for positions, you must create your own account with your own specific contact information, applications, and application history.

To make sure you have the best experience possible, we recommend using the most up-to-date version of one of the following browsers:

• Desktop: Google Chrome, Microsoft Edge
• Mobile: Google Chrome, Safari