Frequently Asked Questions

In an emergency, where the public health and safety is in danger, please call 9-1-1. In all other situations during business hours (Monday to Friday 8:00 am – 5:00 pm), call (408) 586-2600.  

On weekends and after business hours, call Milpitas Police Non-Emergency (408) 586-2400. You can also report it through the MyMilpitas App. 

Street trees are located in the public right-of-way between the curb and sidewalk.The City’s Public Works Department is responsible for removing and pruning street trees. It is unlawful for a resident to prune or remove a street tree. 

Submit a service request to prune or remove a City street tree via the MyMilpitas App or calling (408) 586-2600.

For water or sewer billing questions, or to set up a new water account, please contact the Finance Department at (408) 586-3100 or visit the Finance Department’s Utility Payment Services.

For recycling or garbage questions, please contact Milpitas Sanitation Customer Service at (408) 988-4500 from Monday – Friday, between 8 a.m. to 6 p.m., or via email at info@MilpitasSanitation.com. For detailed information about volume-based garbage rates, recycling and other solid waste services, please visit the Milpitas Sanitation website.

Milpitas residents have a number of FREE options to dispose of bulky items:

• Bulky Item Pick-Ups: Single-family residential customers in Milpitas are entitled up to 4 free bulky item/clean ups in a rolling 12-month period (must be scheduled at least 8 weeks apart). 
• Zanker Voucher: Contact the City of Milpitas at (408) 586-3341 or MilpitasRecycles@milpitas.gov to request a voucher that allows you to dispose of accepted bulky items at the Zanker Material Processing Facility at 675 Los Esteros Road in San Jose.
• Neighborhood Clean-Ups: Contact the City of Milpitas by calling (408) 586-3341, e-mailing MilpitasRecycles@milpitas.gov, or visiting our Large Item Pick-up & Clean-ups page to find out when and where upcoming neighborhood clean-ups will occur. Register for the clean-up date that works best for you.

For details and information on all of the bulky item disposal options, visit Milpitas Sanitation's Bulky Item and On Call Clean-up Program page.

Paid options include:

• For large item removal projects, you can rent a debris bin and schedule a pick-up from Milpitas Sanitation. 
• Multi-family residential complexes can arrange for a bulky item pick-up/clean up for a fee. All fees must be prepaid. For more information, visit: Milpitas Sanitation's Multi-Family Bulky Item and On Call Clean-up Program page.

Schedule an appointment or find a drop off location for household hazardous waste at Santa Clara County's Household Hazardous Waste website. 

If you live in a single-family home in Milpitas, you are eligible for free curbside pick up of batteries, used motor oil/oil filters, and used cooking oil:

•  Battery Collection: Place household batteries inside a clear plastic zipper-lock style bag (no car batteries allowed). Please tape the terminals on lithium and 9-volt batteries. Place the bag on top of (not inside) your Blue Recyclables Split Cart for collection.
• Used Motor Oil and Filters: Contain used oil in a sealed 1-gallon, screw-top container* and filters in a sealed zipper-lock style bag*. Place next to (not inside) your blue recyclables split cart for collection. 
• Used Cooking Oil: Contain used cooking oil in a sealed 1-gallon, screw-top container*. Place next to (not inside) your blue recyclables split cart for collection.  

 *Free screw-top containers/bags provided by Milpitas Sanitation. Call to request at (408) 988-4500. 

To learn more about your neighborhood’s street sweeping schedule, view the City of Milpitas Street Sweeping map or call Milpitas Sanitation Customer Service at (408) 988-4500. You may also search for your service schedule by home address here.

You can also report street sweeping complaints to Milpitas Sanitation at (408) 988-4500, or by contacting the City of Milpitas by emailing MilpitasRecycles@milpitas.gov, or through the MyMilpitas App,