Finance

For faster and easier processing, it is highly encouraged to pay by phone or online.

Phone payments can be made through our 24-hour toll-free line by calling 1-844-678-4546, you will need your account number.
Online payments can be made through our Online Bill Pay Center.
Cash payments can be made at any CVS or 7-Eleven store with the BARCODE printed at the back of the PAYMENT COUPON of the the utility bill.
Check payments can be deposited in the night-drop box located at the curb close to the entrance of City Hall (Do NOT include cash).
Utility payments by check can be mailed to the payment address below (Do NOT send cash):

City of Milpitas

P.O. Box 102710

Pasadena, CA 91189-2710

For general utility bill and fiscal inquiries, please call 1-408-586-3100. Phone hours are open Monday through Friday from 8am-5pm excluding City observed holidays.
Business License inquiries can be sent to milpitasBLcustomerservice@milpitas.gov.
Utility bill inquiries can be sent to financecustomerservice@milpitas.gov.
For leak adjustment requests, please keep copies of the receipts used to fix the leak, include completed Leak Adjustment Form, and email to financecustomerservice@milpitas.gov.

Finance Department

The Finance Department’s responsibilities include:

Ensuring premiere customer service to residents, visitors and departments
Supporting sound fiscal decision making
Facilitating the preparation of the annual budget
Financial planning, Strategy, analysis and transparency
Oversight of the City’s investment portfolio
Issuing business licenses
Procuring goods, services and contract review
Processing of payroll, cash collections, accounts payable payments and receipts
Billing and collecting for water, sewer and solid waste services
Management of debt, annual assessments and supporting capital planning

Finance Administration provides the overall management, organization, planning and administration of the Finance Department. Budgeting facilitates the development of the annual, and long term, citywide fiscal plan. The Operations Division provides vital internal and external financial reporting, serves as the primary external audit liaison and maintains the financial systems. Purchasing facilitates the centralized procurement of goods/services and manages the open-bid process. All divisions collectively support the City’s Mission of nurturing a fiscally sound operational model with superior services delivery.