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1. What should I do if I receive the following message:?The username or password is incorrect?

You should confirm your username, or reset your password, by using Forgot Username or Reset Password.

2. I forgot my username. What should I do?

Below the Sign In button, click on Forgot Username. On the next page, enter your email address, answer the security question, and click Send Username. An email is sent with your username. If you do not see the email in your inbox, check your spam/junk email folder.

The email address that you enter must exactly match what appears on your profile. If it does not match, you may receive an error that User with that email was not found.

3. I forgot my password. What should I do?

Below the Sign In button, click on Reset Password. On the next page, enter your email address, answer the security question, and click on Reset Password. An email is sent with a link to reset your password. Once you click on the link, you are directed to a page where you can create a new password. Enter a new password, confirm the new password, and then log into your account.

The link embedded in the password reset email expires after 72 hours. If the link has expired, resubmit your password reset request by clicking on Reset Password again.

4. The system is not accepting my new password. What should I enter?

Passwords must be at least 8 characters in length and contain upper and lower case letters, numbers and symbols. To reset your password, click Reset Password. Once you've entered a new password twice, you receive the message Your password has been updated.

5. I need a new password, but no longer have access to the email address where the reset password email was sent. What should I do?

If you don't have access to the email address listed on your account, you will need to contact our applicant support team for assistance at +855-524-5627. For security reasons, the reset password email is sent only to the email address associated with your account. Our applicant support team will ask you a series of questions to verify your identity, and then update the email address on the account as appropriate.

6. I requested a reset password link but have not received it. How long does it normally take?

Password reset emails are sent immediately, but delivery can depend on your email provider. Check your spam/junk email settings/folder if you do not receive the email. Sometimes adding the "noreply@governmentjobs.com" address to your contacts resolves this issue. If the email is still is not received, contact technical support at your email service provider to determine if the reset password email is being filtered out or blocked.

7. I signed up to receive Job notifications (Job Interest Cards), but I am unable to apply/log in to submit my application. What do I do?

Job Interest Card requests are independent of governmentjobs.com applicant accounts. To create an applicant account, go to Government Jobs and click on Sign In. Under the Sign In button, click Don't have an account? Create one. Complete the required new job seeker account information, enter a new password, and click Save.