Will I be able to rate my trip?

Yes. At the end of the trip, mobile app customers will be invited to rate their ride and submit comments about Milpitas SMART.

Show All Answers

1. What are the Milpitas SMART health guidelines during the COVID-19 pandemic?
2. Where can I ride Milpitas SMART?
3. What are the Milpitas SMART service hours?
4. How is this different from Uber or Lyft and other transit services in the area?
5. What other modes of transit can I connect to?
6. Where can I board Milpitas SMART?
7. What type of seats can I book?
8. How much does it cost for a ride?
9. Am I eligible for a reduced fare?
10. How do I pay for a ride?
11. How do I book in advance?
12. How do I schedule a trip?
13. How do I cancel or change a scheduled ride?
14. Can I book in another language besides English?
15. How do I know when a driver will pick me up?
16. How will I recognize my Milpitas SMART ride?
17. How long will the driver wait for me?
18. What if I cancel or do not show for my ride?
19. Will I be able to rate my trip?
20. What is Milpitas SMART's policy for car seats?
21. What if I am traveling with a service animal or pet?
22. Who will be my driver and are they required to have background check?
23. What if I have comments, concerns, or questions about Milpitas SMART?