How is this different from Uber or Lyft and other transit services in the area?

Milpitas SMART combines the convenience and flexibility of ride-hailing services like Uber or Lyft with the capacity and affordability of traditional transit services. Milpitas SMART allows on-demand booking and pick-up at virtual stops to minimize wait times.  The rides are affordable, and the vehicles allow for ADA accessibility, bike storage, and greater capacity. Additionally, Milpitas SMART will only provide rides from a virtual stop to one of four hubs in Milpitas (Milpitas Transit Center, Great Mall, City Hall, and VTA Alder Station) and vice versa to offer a first/last-mile solution and support ridership for existing transit services (VTA light-rail and bus and BART).

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1. What are the Milpitas SMART health guidelines during the COVID-19 pandemic?
2. Where can I ride Milpitas SMART?
3. What are the Milpitas SMART service hours?
4. How is this different from Uber or Lyft and other transit services in the area?
5. What other modes of transit can I connect to?
6. Where can I board Milpitas SMART?
7. What type of seats can I book?
8. How much does it cost for a ride?
9. Am I eligible for a reduced fare?
10. How do I pay for a ride?
11. How do I book in advance?
12. How do I schedule a trip?
13. How do I cancel or change a scheduled ride?
14. Can I book in another language besides English?
15. How do I know when a driver will pick me up?
16. How will I recognize my Milpitas SMART ride?
17. How long will the driver wait for me?
18. What if I do not show for my ride?
19. Will I be able to rate my trip?
20. What is Milpitas SMART's policy for car seats?
21. What if I am traveling with a service animal or pet?
22. Who will be my driver and are they required to have background check?
23. What if I have comments, concerns, or questions about Milpitas SMART?