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Human Resources - Government Jobs Portal - Application Process - Completing and Submitting an Application

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1. I have completed all my Work, Education, References, and Additional Information sections, but do not see a place to submit the application. What should I do?

The basic information that you have entered serves as an application template. This template allows you to apply for multiple positions without having to create new applications. To submit the application template for a specific position, perform a job search to find a job you are interested in and click on the job title to view the job posting. Click Apply, which is located toward the upper left-hand side next to Job Details. For example:

Your application template fills in the basic information for step one, and you are able to proceed with the application process steps.

2. How do I proceed to the next step?

The application process sections appear vertically on the left-hand side of the screen. For example:

Once you've completed a section, you can continue by clicking on the next section in the sequence, or click Next at the bottom of the page. If you would like to revert to previous section, click on that section name on the left-hand side.

3. What if I’m not ready to submit my application at this time?

You can return to your application to submit at a later time. Though the system does auto-save while completing the application, make sure you save the field you are working on before signing out. Be sure to log back into your account and submit your application prior to the posting close date.

4. How do I save my information?

If you need to exit the application, click Save at the bottom of the page you are working on. All of the information that you have entered up to that point is stored. As long as the job you are applying for is still open, you may return to submit your application.

5. I was unable to submit an application before the closing date. Can I still apply for the position?

You cannot apply through GovernmentJobs.com for positions that are closed. If you started an application prior to the closing date, and did not submit it, you will not be able to submit that application. Our applicant support team is not able to change the closing date. For further information, you may contact Human Resources at 408-586-3090 or via email to Human Resources.

6. I made an error on my submitted application. Can I make changes?

You cannot make changes once you certify and submit the application to the organization. If you want to update the application you can either re-apply for the position, or contact the organization to see if it is possible make changes. If you receive an error message when resubmitting your application that does not allow you to apply again, or if the position has closed, you may want to contact the organization directly. Our applicant support team cannot make changes to an already submitted application.

7. I am unable to add an attachment to my application template. How do I attach a document?

To attach a document successfully, first close the file that you are trying to attach, and then check the following:

• Attachment Type - Some agencies require specific attachment types to be included in the application. Check that your document is listed as the attachment type that the organization is requiring. For example, if the error message reads The following attachment types are missing: Résumé, check that your corresponding document's attachment type is listed as Résumé and not Other, Cover Letter, or any other attachment type.
• File type - Some agencies only accept certain file types. If you receive an error regarding the file type, check that you are attaching a file with a valid (acceptable) file extension.
• File size - Attachments that are larger than ten megabytes are not accepted. If your file is larger than five megabytes, you should reduce the file size. If you are still unable to attach the file after following these steps, try deleting the cookies from your web browser or attempt to attach the file from a different web browser.

8. I forgot to add an attachment (for example, my résumé or cover letter) to my job application. How do I add an attachment to an application I’ve already submitted?

Once an application is submitted, you cannot make any changes to that application. Any attachments added to your application template are not automatically sent to the organization. In order to ensure the organization receives any newly attached documents, you must submit a new application. If you receive an error message when resubmitting your application that does not allow you to apply again, or if the position has closed, you may want to contact the organization directly.

9. I am trying to submit/confirm my application, but I am unable to proceed. The system keeps taking me back to the application steps. What do I do?

In order to submit the application successfully, all required fields, questions, and attachments must be supplied. If you see a red exclamation mark next to a section, please click on the section to complete missing information. For example:

Also, check for red text within the section indicating which information is missing. Ensure that all questions marked as required (designated by an asterisk *) have been answered, for example:

If you did not answer some of the questions because they did not apply to you, but the question is required, you must type N/A into the text box. For example, if the question is: If you answered yes to the question above, please explain and if you answered No to the previous question, type N/A.

Once everything has been answered and all documents have been successfully attached, you are able to submit your application.

10. Is it possible to withdraw my application from an organization?

It is not possible to withdraw an application online. Once officially submitted, the application becomes property of the organization. You must call the organization directly for further action.

11. How do I print my application?

You can print a submitted application by clicking on Applications > Job Title > Print on the top right-hand corner.

12. Can I view positions I have applied for?

Yes, you can access all of your submitted applications by clicking on Applications and Status.

13. How do I find the status of my application?

Once you are logged into your account, click on Applications and Status.

You can see all of the applications you have submitted, and the status for those applications. If you still have questions regarding your status after viewing this page, you should contact the organization with which you applied.

14. How can I be sure my application was received?

Once you've submitted your application, you see a confirmation message that you've successfully applied with the organization. You are also sent a confirmation email. To verify the status online, log into your account, and click on the Application tab.

15. Can I delete applications I previously submitted?

No. Once the application is submitted to the organization, a record remains in the Application Status area of your account.

16. How do I notify an organization of changes to my home address, email address, or other information?

You can update the contact information on your profile at any time. Log into your account and click on Account Settings > Edit. Any changes that you make are updated with the organization automatically.

17. How can I get in touch with the organization with City of Milpitas Recruiting?

For questions regarding application status or recruitment details, please contact Human Resources at 408-586-3090 or via email to Human Resources.

• On the organization's website.
• On the job posting (typically at the bottom of the page).
• On your submitted application. Select click here for a printable version of your application and the organization contact information appears at the very top of the page.

18. How do I know if I am qualified for a particular job?

The required skills and qualifications are typically displayed within the job posting online. Our applicant support team cannot advise on qualifications for any jobs. For more specific details email Human Resources.

19. Can I submit a paper application?

The City of Milpitas is no longer accepting paper applications. All applications must be submitted via the Government Jobs portal for consideration.

20. I have a question pertaining to a particular job posting, for example, a specific requirement or organization-wide/supplemental question. Who can I reach out to?

For specific details or information related to the job, please contact the City of Milpitas Human Resources Office at 408-586-3090 or by email to Human Resources.